What is Labseeker?

Labseeker is a chemical product distribution platform. Customers interested in chemical products can search for particular products on our website. Once they have found the products they require, they can submit an order for a certain quantity of the product through our online accounting center. Furthermore, all registered members can track their transactions, orders, and even bookmark products that they may order again in the future. 

 

How do I use Labseeker? How do I place an order?

Please refer to our instructions note for a guide on how to purchase products with Labseeker. If you wish to see your information, orders, favorites, or account details, click on the "User Center" button at the top right-hand side of the Labseeker website. 

 

What kinds of products does Labseeker offer?

Labseeker carries a wide range of chemical products, including high-purity organic reagents, analytical reagents, metal-organic catalysts, and pharmaceutical intermediates to name a few. We are able to handle product demand in varying quantities, from grams to multi-kilograms. 

 

How do I pay for a product on Labseeker?

You are able to pay through either Paypal or Telegraphic Transfer (T.T). Labseeker is aiming to support credit cards in the future when we have the capacity to do so. 

 

How can you assure the quality of your products?

Our products are all re-tested, undergoing a H-NMR, MS, HPLC, or GC test before we ship the product. We are also able to sent you are COA upon request at any time before a product is ordered.

 

What should I do if the product I want is not in-stock or not listed on your website?

If there are products that you cannot find on our website, use the "Custom Synthesis Services" order to send us an inquiry. Products that we do not carry in stock but offer have been synthesized before or can be synthesized using a synthesis route similar to products we have created before. We will advise you if the product has not been synthesized before in our confirmation or quotation information email to you. 

 

What is the lead time for your products on average?

Any in-stock items can be shipped within 3-5 days. Products that we offer but do not carry in-stock may have a lead time of 4-5 weeks. 

 

What benefits are there to ordering online from Labseeker?

If you order a product online through Labseeker, rather than sending an inquiry to us through email, you will receive a 5% discount on your purchase, effective immediately. 

 

How can I/My Company apply to be a VIP Customer? What benefits are there to this?

To apply, please sent an email to service@labseeker.com. We will send you a VIP Customer Application form for you to fill out. Afterwards, send the form to service@labseeker.com. VIP Customers are able to select the T.T within 30 days payment method as well as receive a 10% discount on purchases. Note that the 10% discount does not stack additively or multiplicatively with the 5% discount, and you will receive the greater of the two discounts. Additionally, Labseeker reserves the right to approve or reject applications based on our history with your or your company. 

 

Can you take special requests for your packaging and shipping? 

We can package and ship the product in accordance to your requests. Our shipping department handles everything regarding packing and shipping. We can ship by Fedex/DHL/EMS, by Air, or by Sea. However, if Express or Air Services have special shipping and/or labeling requests for the product you are order, we must conform to their requirements. 

 

How do you ship products that are classified as hazardous materials?

In China, Express Services do not ship any hazardous materials due to China's laws. However, we can ship these sort of products by Air or from our warehouse in the US for US customers. 

 

Where do your products ship from? Do you have your own factory or laboratory? 

Our products are shipped from the US or China, depending on where we have the product stored. We have our own factory, laboratory, and warehouse.

 

Can you manufacture chemicals of a purity higher than what you have listed on your website?

The purity that is listed on our website is our minimum purity. If you have special requests for a higher purity, we can manufacture a product of your requested purity. 

 

Can you provide us with MSDS (Material Safety Data Sheet), FORM A (GSP Certificate of Origin), or BSE/TSE Free Certificate for a product?

These documents are all available upon request for a customer. 

 

Are your in-stock items really in-stock?

Any item listed as in-stock are really in-stock. If an in-stock item is unavailable, it means that we have temporarily sold out of the product. It will take some time for us to replenish our stock.

 

If your question is not answered in the FAQ, please do not hesitate to contact us.